Comments on: AT&T’s $10 DSL: A Great Backup Option, and AT&T May Actually Like It http://www.christopherprice.net/atts-10-dsl-a-great-backup-option-and-att-may-actually-like-it-780.html Wireless consumer advocate Christopher Price tackles the rest of tech. Wed, 17 Mar 2010 22:12:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Christopher Price http://www.christopherprice.net/atts-10-dsl-a-great-backup-option-and-att-may-actually-like-it-780.html/comment-page-1#comment-4733 Christopher Price Sun, 18 Jan 2009 02:04:18 +0000 http://www.christopherprice.net/?p=780#comment-4733 Rick, I would strongly encourage you to head over to fcc.gov and file an FCC complaint. The FCC wants to hear from people in your situation, they want to force AT&T to make good on their agreement. I would also file a BBB complaint and a complaint with your state's public utilities commission. Rick, I would strongly encourage you to head over to fcc.gov and file an FCC complaint. The FCC wants to hear from people in your situation, they want to force AT&T to make good on their agreement.

I would also file a BBB complaint and a complaint with your state’s public utilities commission.

]]> By: Rick http://www.christopherprice.net/atts-10-dsl-a-great-backup-option-and-att-may-actually-like-it-780.html/comment-page-1#comment-4731 Rick Sat, 17 Jan 2009 16:45:20 +0000 http://www.christopherprice.net/?p=780#comment-4731 I have tried multiple times to 'see if I qualify' for the $10 DSL (I happen to know I do), as it ONLY available online and not over the phone. Their address verification system refuses to recognize my address even when I pick it out of the list of possible matches - the next screen always ignores the choice and says they couldn't find the address I just chose from the choices they offered me... Very frustrating and their customer service refuses to help witht he issue, apparently they don't even have the ability to offer the $10 service at all - over the phone. I've tried with my parents and grandparents addresses as well - no luck. I have tried multiple times to ’see if I qualify’ for the $10 DSL (I happen to know I do), as it ONLY available online and not over the phone. Their address verification system refuses to recognize my address even when I pick it out of the list of possible matches – the next screen always ignores the choice and says they couldn’t find the address I just chose from the choices they offered me…
Very frustrating and their customer service refuses to help witht he issue, apparently they don’t even have the ability to offer the $10 service at all – over the phone.
I’ve tried with my parents and grandparents addresses as well – no luck.

]]> By: Christopher Price http://www.christopherprice.net/atts-10-dsl-a-great-backup-option-and-att-may-actually-like-it-780.html/comment-page-1#comment-4364 Christopher Price Mon, 29 Dec 2008 05:08:59 +0000 http://www.christopherprice.net/?p=780#comment-4364 The requirements are: * You must have not had an AT&T DSL account within the past 12 months. * You must have AT&T local phone service. * You must agree to a one-year commitment with a $50 early termination fee (if you cancel in the first year) The requirements are:

* You must have not had an AT&T DSL account within the past 12 months.
* You must have AT&T local phone service.
* You must agree to a one-year commitment with a $50 early termination fee (if you cancel in the first year)

]]> By: Gilbert http://www.christopherprice.net/atts-10-dsl-a-great-backup-option-and-att-may-actually-like-it-780.html/comment-page-1#comment-4353 Gilbert Sun, 28 Dec 2008 18:37:24 +0000 http://www.christopherprice.net/?p=780#comment-4353 What are the criteria to qualify for $10/month DSL from at&t? Looking at their site, it appears that 768/128 is $14.95/month? But at the bottom of the page, it says "DSL for as low as $10 per month, for qualifying customers. Enter your number to see if you qualify." Then it asks for a whole bunch of personal information I don't want to provide at this time. (This is for my father. He has had DSL from at&t before, but gave it up several months ago.) Or, is anyone, current or new to at&t, allowed to have this plan and at&t is just being ornery about it? What are the criteria to qualify for $10/month DSL from at&t?

Looking at their site, it appears that 768/128 is $14.95/month? But at the bottom of the page, it says “DSL for as low as $10 per month, for qualifying customers. Enter your number to see if you qualify.” Then it asks for a whole bunch of personal information I don’t want to provide at this time. (This is for my father. He has had DSL from at&t before, but gave it up several months ago.)

Or, is anyone, current or new to at&t, allowed to have this plan and at&t is just being ornery about it?

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