I know I’ve pretty much beaten to death the worst-case scenario when it comes to Best Buy’s warranty extension plans; the PSP and PRP (see the linked article for the differences between the two programs).
But, Best Buy is at least working to reduce the need to store mountains of receipts. Oh, and know where the single receipt that matters is located, when your device fails. So, they’ve made a new site, productassist.com/bestbuy.
The site does a bit more than just letting you register your performance and replacement plans that you’ve bought at Best Buy, it lets you fix errors. So, if the model number or serial number isn’t listed properly… you can change it. It’s not clear if the store will actually see these changes on their end, but at least you can show that you got it right when you registered the product online with Best Buy.
Oh, and by the way, the service is not automatic. You have to go to the site each time you buy a replacement plan.
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I realy and badly want a PSP
Best Buy is a nightmare. 10+ years ago I purchased a television with cash at BB. I was young and really wanted the TV, but sadly realized I had over-extended myself, so I went back with receipt in hand to reverse the transaction (the television hadn’t even been delivered yet). BB refused my money back. They told me that because the transaction was over a certain dollar amount (in this case around $480.00) I’d have to wait for a check in the mail. After I paid CASH. Two weeks went by and I really needed that money, so I called and after being bounced around twenty times by the store and customer service, I ended up having to leave a nasty, scathing, profanity-filled rant on some schmoe’s voicemail since I never could get a straight answer out of anyone I spoke with. I finally got the friggin’ check and also learned a valuable lesson– never shop at Best Buy ever again in my life. Seriously, I haven’t purchased a single thing from that store in thirteen years. And they pride themselves on Great Customer Service– what a joke.