Comments on: My Best Buy Performance Service Plan (PSP) Experience: Part I

By: Stephanie

Stephanie — Sat, 12 Dec 2009 00:01:33 +0000

Well, we settled today and they are paying for everything in full. I can be pessimistic and worry a lot, but I’ve learned from this thread that I’m much more of an optimist than I thought.

Goodbye!

By: Christopher Price

Christopher Price — Tue, 08 Dec 2009 14:08:42 +0000

“I highly doubt that they deny every single claim that comes through. ”

No, insurance companies will approve things when the employee is covered in water and you have a camera with photographs of their wrench through the pipes.

Just be prepared for a denial. I’ve seen even more clear-cut cases go to court, just because the company’s insurer was hoping the consumer would just fade away.

By: Stephanie

Stephanie — Mon, 07 Dec 2009 20:26:47 +0000

Well, I never said “happily.” I’ve documented everything, though. And I am in works with the Insurance Claims Adjustor. I gave her pictures of the room, some from the day of, receipts from the day of (cleaning supplies, fan, air purifier), and I am in the process of giving her the 2nd of 2 needed estimates. There is also a statement from myself and I will have to get a statement from a plumber. So after this week I will provide everything they have asked for. I’m not saying it’s going to be easy and that I’m not worried about how stressful it may get (it already is, I mean, my floor is terrible and it’s hard to do laundry out there) but I highly doubt that they deny every single claim that comes through. This is so legit and I have so much information, proof, whatever else… I have faith that something will be done by them to fix my floor.

By: Christopher Price

Christopher Price — Mon, 30 Nov 2009 14:21:48 +0000

There’s about zero chance that Best Buy’s insurance company will happily write you a check. Start documenting events and be prepared for when you have to sue in small claims court.

By: Stephanie

Stephanie — Mon, 23 Nov 2009 02:08:01 +0000

I had a similar case with a Toshiba laptop (stress, communication, run-around, etc). It had a couple of problems, sent it off to be fixed… it came back w/ one of the 2 problems fixed… and keys broken. Sent it back, it came back OK, but the nice shiny top was scratched to death. I had waited for over 5 weeks and it came back in such poor condition. I finally had some very upset phone calls w/ them (bc nobody tends to actually listen). I also complained about how far I had to drive to even get to a best buy (a few years ago). I finally got a comparable computer and a $20 giftcard. I got a nice sony vaio, but they based it on price rather than comps. But in laptop world and mine having been 2 years old, that was OK.

BUT NOW I’m in a mess with Best Buy bc a Geek Squad repairman came out to fix my dryer (which is stacked with my dryer), moved it all around, and didn’t reconnect my drain hose into the drain pipe. Didn’t know this. Next morning I had a flooded utility room. I had to tear up part of my floor. The quarter round has popped off the baseboard. After spending over $100 just to clean up the mess, I contacted Best Buy. I filed a complaint, but the guy just entered it in as a regular complaint about the worker, I called yesterday to get an up date (one week later) and the lady entered it in as an insurance claim. So I’m hoping “insurance claim” means, something really will get done. As in, they don’t have to send anyone out for bureaucratic reasons… just get a quote (I’m sure will be low) and give me the money and fix my floor! It’s a mess out there. I just really hope this doesn’t turn into my typical Best Buy experience! It’s already bad enough; I don’t need the lack of communication, ignorance, run-around, “transfer to so-and-so” BS….

And I’m glad others fight for what is right. You deserve a TV that is comparable not $489 gift card. It’s good to know about the differences in the PSP vs. PRP. Thanks.

By: JV

JV — Mon, 12 Oct 2009 22:48:53 +0000

Sadly, it seems like most extended warranties are rip offs. There is always something in there that gets them out of fixing it. I had a warranty purchased through Home Depot for a washer, which broke 11 times. It was a lemon if ever there was one. Unfortuately they said in order to qualify as a “lemon” the SAME part had to break 4 times. The 11th time the washer broke I called and was told they were no longer going ot honor the warranty, because it had been repaird so many times. Apparently there was fine print in there somewhere that stated they only had to repair it up and until it reached the purchase price of the item. Rip off. The worst part? They keep sending me letters asking me to pay to EXTEND my warranty. Yes. The one they refused to honor. Oh and these new TV’s are junk. The lamps don’t last. Bring back the old TV’s that lasted 20 years before breaking!!!

By: Kenneth Williams

Kenneth Williams — Mon, 12 Oct 2009 21:23:39 +0000

We live on a fixed income; dont travel or go out; our entertainment is the television. We are seniors in our 80’s; sure dont need ANOTHER rip off.

By: Kenneth Williams

Kenneth Williams — Mon, 12 Oct 2009 21:21:57 +0000

I purchased a four yr. extended warranty on a Sony Bravia 1080p HDTV in Aug.07. Jan.09 the projection lamp went out; was replaced for free. Today is 10-12-09 and guess what. Lamp just went out again. Called to order a second lamp and was informed that under warranty the lamp would only be covered one time. The first lamp lasted 16 mos. and the second one has lasted 10mos. The cost of this lamp is $206 plus $15 shipping. So besides paying $350 for the extended warranty, we must pay over $200 yearly to see the screen. We are sorely disappointed in both Sony products and Best Buy business practices. If any of you have any advice on how to combat these deceptive practices please feel free to email us at the above address. Best luck to all of us; our Best Buy dealings are terminated.

By: Kevin

Kevin — Fri, 21 Aug 2009 20:48:55 +0000

I am going on 50 days with out my 42″ Insignia. Repair has been to the house three times.
They just left a message at work saying Oh we need the PSP number we cant find it. I would have thought after three trips to the house the dumb ass would have had it. What I have been doing is every Saturday I go to one or two different Best Buys and just walk around and if I see someone looking to buy I’ll walk up to them and say “don’t buy here” and then I tell them my story. I know for sure they have lost out on a Washe Dryer combo A Amana Refridgerator and probably three or four plasmas plus someone walked out after staring to fill out paper work for a surround sound install. I AM NOT DONE.
I’ve been asked not to return to one store all ready. The manager threatened to have me arrested the next time.I told him no problem free publicity for my problem. I hate these bastards, first time I went some place other than Sears and have hated it ever since.

By: Christopher Price

Christopher Price — Tue, 11 Nov 2008 03:09:23 +0000

I would call the TV manufacturer and ask them if it is safe to “solder” the repaired part.

Of course, this really is just BB dragging their feet to delay, in the hopes that the required parts will actually materialize. And, the longer they wait, the more the insurance claim payments get to roll over in their bank account… collecting interest. It sounds trivial on one repair, but 10,000 repairs delayed one month each… and it starts adding up to real money for BB.

Start following the guide I wrote above (and in Part II), and you should be okay.