Comments on: My Best Buy Performance Service Plan (PSP) Experience: Part I

By: Keith

Keith — Wed, 09 Feb 2011 19:50:58 +0000

Yeah I just got taken to the cleaners on the Best Buy service PSP. I have been waiting three weeks for repairs under the service plan only to be told later the service plan has expired. Then I was told there would be no costs to replace the bulb in the 42′ Flat Screen TV, due to the fact the under the service plan (now expired) there was one free bulb replacement allowed. Later Best Buy – Geek Squad (whoever) backed-out and claimed that this was not an option in the plan. So now I have to go find the old service plan look-up to verify the actual language. I still have a broken TV and the service provider actually hung-up on me during the most recent call. So get the word on on Best Buy extended warranty – Keep your warranty paperwork and it maybe better to purchase an extended warranty through some other supplier (I.E. Home & Auto ) which provided extended warranties for appliances.

By: JV

JV — Sun, 31 Oct 2010 00:16:26 +0000

I would have to disagree with your comment on Toshiba laptops. I have had 2 Acers, that have been INDESTRUCTABLE, and a Toshiba that has been one problem after another. So for me, the opposite has been true.

By: Pressure Sensors :

Pressure Sensors : — Sat, 30 Oct 2010 17:30:14 +0000

Toshiba laptops are much better than Acer laptops when it comes to longevitiy ‘

By: Stephanie

Stephanie — Sat, 12 Dec 2009 00:01:33 +0000

Well, we settled today and they are paying for everything in full. I can be pessimistic and worry a lot, but I’ve learned from this thread that I’m much more of an optimist than I thought.

Goodbye!

By: Christopher Price

Christopher Price — Tue, 08 Dec 2009 14:08:42 +0000

“I highly doubt that they deny every single claim that comes through. ”

No, insurance companies will approve things when the employee is covered in water and you have a camera with photographs of their wrench through the pipes.

Just be prepared for a denial. I’ve seen even more clear-cut cases go to court, just because the company’s insurer was hoping the consumer would just fade away.

By: Stephanie

Stephanie — Mon, 07 Dec 2009 20:26:47 +0000

Well, I never said “happily.” I’ve documented everything, though. And I am in works with the Insurance Claims Adjustor. I gave her pictures of the room, some from the day of, receipts from the day of (cleaning supplies, fan, air purifier), and I am in the process of giving her the 2nd of 2 needed estimates. There is also a statement from myself and I will have to get a statement from a plumber. So after this week I will provide everything they have asked for. I’m not saying it’s going to be easy and that I’m not worried about how stressful it may get (it already is, I mean, my floor is terrible and it’s hard to do laundry out there) but I highly doubt that they deny every single claim that comes through. This is so legit and I have so much information, proof, whatever else… I have faith that something will be done by them to fix my floor.

By: Christopher Price

Christopher Price — Mon, 30 Nov 2009 14:21:48 +0000

There’s about zero chance that Best Buy’s insurance company will happily write you a check. Start documenting events and be prepared for when you have to sue in small claims court.

By: Stephanie

Stephanie — Mon, 23 Nov 2009 02:08:01 +0000

I had a similar case with a Toshiba laptop (stress, communication, run-around, etc). It had a couple of problems, sent it off to be fixed… it came back w/ one of the 2 problems fixed… and keys broken. Sent it back, it came back OK, but the nice shiny top was scratched to death. I had waited for over 5 weeks and it came back in such poor condition. I finally had some very upset phone calls w/ them (bc nobody tends to actually listen). I also complained about how far I had to drive to even get to a best buy (a few years ago). I finally got a comparable computer and a $20 giftcard. I got a nice sony vaio, but they based it on price rather than comps. But in laptop world and mine having been 2 years old, that was OK.

BUT NOW I’m in a mess with Best Buy bc a Geek Squad repairman came out to fix my dryer (which is stacked with my dryer), moved it all around, and didn’t reconnect my drain hose into the drain pipe. Didn’t know this. Next morning I had a flooded utility room. I had to tear up part of my floor. The quarter round has popped off the baseboard. After spending over $100 just to clean up the mess, I contacted Best Buy. I filed a complaint, but the guy just entered it in as a regular complaint about the worker, I called yesterday to get an up date (one week later) and the lady entered it in as an insurance claim. So I’m hoping “insurance claim” means, something really will get done. As in, they don’t have to send anyone out for bureaucratic reasons… just get a quote (I’m sure will be low) and give me the money and fix my floor! It’s a mess out there. I just really hope this doesn’t turn into my typical Best Buy experience! It’s already bad enough; I don’t need the lack of communication, ignorance, run-around, “transfer to so-and-so” BS….

And I’m glad others fight for what is right. You deserve a TV that is comparable not $489 gift card. It’s good to know about the differences in the PSP vs. PRP. Thanks.

By: JV

JV — Mon, 12 Oct 2009 22:48:53 +0000

Sadly, it seems like most extended warranties are rip offs. There is always something in there that gets them out of fixing it. I had a warranty purchased through Home Depot for a washer, which broke 11 times. It was a lemon if ever there was one. Unfortuately they said in order to qualify as a “lemon” the SAME part had to break 4 times. The 11th time the washer broke I called and was told they were no longer going ot honor the warranty, because it had been repaird so many times. Apparently there was fine print in there somewhere that stated they only had to repair it up and until it reached the purchase price of the item. Rip off. The worst part? They keep sending me letters asking me to pay to EXTEND my warranty. Yes. The one they refused to honor. Oh and these new TV’s are junk. The lamps don’t last. Bring back the old TV’s that lasted 20 years before breaking!!!

By: Kenneth Williams

Kenneth Williams — Mon, 12 Oct 2009 21:23:39 +0000

We live on a fixed income; dont travel or go out; our entertainment is the television. We are seniors in our 80′s; sure dont need ANOTHER rip off.