There is no reason whatsoever that any Radio Shack employee should not be trained in Ship-to-Store policy, being a former employee and long-time customer myself. The fact that you lost so much time speaks to the poor level of competence that shouldn’t be there to begin with.

If you have such a problem with this, just call the local DM’s office. Don’t have the number, just call the store & ask for it. People do that all the time.

Your concerns will then be heard by someone that can do something about it.

Tripping out in blogs doesn’t do a thing for the problem. Just makes the whole company look stupid, when the problem was (in YOUR case) with that one store.

If I was in that store, and I wasn’t trained as those guys, I’d be upset & would want someones head to roll that put me in that situation.

That would be the store manager. They are responsible for training their employee’s.

Did I mention call the DM ?

Plus I don’t see how they’ve enacted my suggestion for making this a paperless process. I don’t think you really read all my points, since they clearly have not implemented that.

Looks like that store has some training issues.

The label give those that are trained, enough information to process the customer pick up w/o a long wait.

The ship to store process goes like this…

1. As soon as you place your order, the receiving store is notified via email. The message show the product ordered, customers name & phone number.

2. When the package in received at the store, the “properly trained” employee logs into the ship-to-store program, selects the customers information. This process does three things, changes the status to “ready to pick up”, and sends the customer an email message automatically, and prints a paper to identify the package.

3. At this point, the employee calls the customer, notifies them of the package is ready to pick up. The package is placed on the customer pick up shelve. (with the paper attached to it)

4. When the customer arrives, the employee needs to check id & the asks for the last 4 digits of the card used in the transaction.

5. The employee logs into the ship-to-store program, enters the cards 4 digits, this creates the receipt paper & clears the order in the computer.

In a well trained store, this takes at the most, two minutes.

That was really sad that store did not have their act together.

Instead of airing the complaint on a forum like this, it would be much better handled at the district manager level. That’s what they are there for.

The DM’s will notify the store manager, that he needs to get on the ball and verify his staff is properly trained. It’s the store managers fault for not doing his job.