Comments on: Mozy & MobileMe Sync Don’t Get Along… http://www.christopherprice.net/mozy-mobileme-sync-dont-get-along-1266.html Christopher Price tackles the rest of tech. Thu, 02 Feb 2012 02:01:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dan Reesehttp://www.christopherprice.net/mozy-mobileme-sync-dont-get-along-1266.html/comment-page-1#comment-5410 Dan Reese Mon, 03 Aug 2009 22:39:39 +0000 http://www.christopherprice.net/?p=1266#comment-5410 That's a great suggestion. I'll forward it to our Program Manager. Thanks. I'm glad Mozy is working for you now. That’s a great suggestion. I’ll forward it to our Program Manager. Thanks.

I’m glad Mozy is working for you now.

]]> By: Christopher Pricehttp://www.christopherprice.net/mozy-mobileme-sync-dont-get-along-1266.html/comment-page-1#comment-5408 Christopher Price Mon, 03 Aug 2009 20:58:21 +0000 http://www.christopherprice.net/?p=1266#comment-5408 It looks like I've solved the issues on both systems with an Uninstall and Reinstall. Unfortunately, the Uninstall AppleScript doesn't give an option to preserve logs while trashing config files. Since the config files were likely a problem here, I told it to go ahead. If the issue comes back when I re-enable MobileMe Sync, I'll be sure to pass the logs along. Thanks for your help though. P.S. Cool option would be to have the uninstall AppleScript offer to copy the logs to the desktop, for easy emailing. It looks like I’ve solved the issues on both systems with an Uninstall and Reinstall. Unfortunately, the Uninstall AppleScript doesn’t give an option to preserve logs while trashing config files. Since the config files were likely a problem here, I told it to go ahead.

If the issue comes back when I re-enable MobileMe Sync, I’ll be sure to pass the logs along. Thanks for your help though.

P.S. Cool option would be to have the uninstall AppleScript offer to copy the logs to the desktop, for easy emailing.

]]> By: Dan Reesehttp://www.christopherprice.net/mozy-mobileme-sync-dont-get-along-1266.html/comment-page-1#comment-5407 Dan Reese Mon, 03 Aug 2009 16:42:51 +0000 http://www.christopherprice.net/?p=1266#comment-5407 Yeah, there may be some other issue going on. Can you send me your log file? I will take a look and get back to you. dan at mozy dot com. /Library/Logs/Mozy.log We have seen the menu icon grayed out before. It doesn't seem very common, but it is on our list of things to fix soon. For now, quitting and restarting Mozy Status will fix it. You can do that by going into Mozy's preferences, deselecting the "Show status icon in menu bar" and then re-selecting it. Thanks for letting us know about the issues you're seeing. We definitely want to get them fixed. :) Yeah, there may be some other issue going on. Can you send me your log file? I will take a look and get back to you. dan at mozy dot com.

/Library/Logs/Mozy.log

We have seen the menu icon grayed out before. It doesn’t seem very common, but it is on our list of things to fix soon. For now, quitting and restarting Mozy Status will fix it. You can do that by going into Mozy’s preferences, deselecting the “Show status icon in menu bar” and then re-selecting it.

Thanks for letting us know about the issues you’re seeing. We definitely want to get them fixed. :)

]]> By: Christopher Pricehttp://www.christopherprice.net/mozy-mobileme-sync-dont-get-along-1266.html/comment-page-1#comment-5400 Christopher Price Sun, 02 Aug 2009 04:37:25 +0000 http://www.christopherprice.net/?p=1266#comment-5400 It's possible that there's some other bug that is stopping Mozy's settings from saving. But, I changed them three times... and they snapped back to the same file-type settings on my MacBook Pro. Since I have your ear, any reason why Mozy's menu status grays-out on my MacBook Pro all the time? MozyBackup cranks up to about 60% CPU utilization, and without the status bar item being responsive... I can't tell what it's crunching so much resources on. I suspect it might be hanging a lot. Totally separate issue there, but any ideas? It’s possible that there’s some other bug that is stopping Mozy’s settings from saving. But, I changed them three times… and they snapped back to the same file-type settings on my MacBook Pro.

Since I have your ear, any reason why Mozy’s menu status grays-out on my MacBook Pro all the time? MozyBackup cranks up to about 60% CPU utilization, and without the status bar item being responsive… I can’t tell what it’s crunching so much resources on. I suspect it might be hanging a lot. Totally separate issue there, but any ideas?

]]> By: Dan Reesehttp://www.christopherprice.net/mozy-mobileme-sync-dont-get-along-1266.html/comment-page-1#comment-5395 Dan Reese Thu, 30 Jul 2009 19:20:34 +0000 http://www.christopherprice.net/?p=1266#comment-5395 Christopher, Mozy does not store its list of "files to back up" in a plist file. The list is stored in /Library/Application Support/Mozy/state.db (in the system location, not within your home folder). Your login credentials are stored in the same file. Since your computers are using different credentials, it is very unlikely that MobileMe could find a way to sync just half of the file. The plist files in your home folder (~/Library/Application Support/Mozy) just contain the position of the application's windows, so that we can re-open them in the same location they were last used. We do provide a default list of Backup Sets that is the same for all users, so maybe that is what you are seeing. We will double-check the scenario you describe, however, just to make sure. Thanks, Dan Reese Mac Engineering Team Lead at Mozy Christopher,

Mozy does not store its list of “files to back up” in a plist file. The list is stored in /Library/Application Support/Mozy/state.db (in the system location, not within your home folder). Your login credentials are stored in the same file. Since your computers are using different credentials, it is very unlikely that MobileMe could find a way to sync just half of the file.

The plist files in your home folder (~/Library/Application Support/Mozy) just contain the position of the application’s windows, so that we can re-open them in the same location they were last used.

We do provide a default list of Backup Sets that is the same for all users, so maybe that is what you are seeing. We will double-check the scenario you describe, however, just to make sure.

Thanks,
Dan Reese
Mac Engineering Team Lead at Mozy

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