AT&T U-Verse Install 2.0: Ground Wiring Fault Edition!
Since moving to Silicon Valley, I decided to give AT&T U-Verse another spin. I was using it in Sacramento before leaving… but of course I didn’t pass up a chance to tear Comcast a new one. I signed up for their teaser $20/month-for-12-mbps tier (which of course expires after a few months). And, of course, [...]
Two Warnings on ISPs About OnLive
It’s pretty rare that I council ISPs on how to do their jobs. Okay, fine, I do that about every five minutes on this blog. But, here I’m going to focus on one topic that has popped up recently; OnLive. As you may know, OnLive promises lag free gaming from your web browser. I’m not [...]
Yes, You Can Cancel AT&T U-Verse TV and Keep Internet Service
There’s a lot of confusion out there over if you can keep AT&T U-Verse Internet without TV or Digital Voice service. The answer is a qualified yes. I won’t go through all the FUD. But, basically, there are a lot of uninformed customer service reps at AT&T, and a lot of people making wild guesses. [...]
Day 5 of AT&T U-Verse FUD: It’s Finally Over
As of 6 PM today, my U-Verse connection is working properly. Finally. This morning, maintenance techs came out and replaced that line with a “little crosstalk” which “couldn’t have been the issue.” Only, their tune changed when a bunch of water came pouring out of the line… That didn’t completely fix the issue though, so [...]
Day 4 of AT&T U-Verse FUD: Outrage
It’s getting pretty clear that the support chain at AT&T U-Verse has already begun its disappointing, but expected decay. We are now three days in a row that maintenance technicians were supposed to come to my house, but haven’t. This was a simple wiring repair, and it has turned into half a work week of [...]
Day 3 of AT&T U-Verse Connection Bad Fit Woes
Welcome to day three of my (seemingly perpetual) AT&T U-Verse connection issue liveblog. We’re coming up on a full one week since I started this (with the setup/deployment liveblog, and now the bad fit problem liveblog), it certainly hasn’t been the easiest of experiences… It’s about 7:15 AM, I called in early to the dispatch [...]
My First AT&T U-Verse Connection Problem
So far, it looks like this is a case of tech support actually working. Two problems had cropped up with U-Verse since it was installed mid-week, and today I wanted to get them fixed. First, my HDTV had brief periods of pixelation. Every 5 to 15 minutes, the connection would freeze, for about a second [...]
Liveblogging AT&T U-Verse Installation (Day Two)
Haven’t read yesterday’s initial liveblog of the install yet? Read it here. Yesterday was off to a good start, but AT&T tripped over a non-existent wire (literally). Can U-Verse redeem itself with a finished installation today? Let’s find out together. Read more for the complete liveblog. 8:30 AM Just got a call from the U-Verse [...]
Liveblogging AT&T U-Verse Installation (Day One)
As I previously noted, I wanted to give U-Verse a go… and it was a no-brainer now that AT&T is offering $200 cash back just to try it out for 30 days (actually 37, since you have to give them time to issue you the cash back, but either way… still an excellent deal). And, [...]
AT&T’s $10 DSL: A Great Backup Option, and AT&T May Actually Like It
Over Christmas, the wireless ISP link at my vacation home failed. It took 2.5 days to get the rural ISP to fix the relay point upstream… and I had to “re-educate” technicians about the problem several times. Looking at the lost productivity, even factoring out Christmas as a day off (despite my plan to give [...]
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