Comments on: TiVo Tip: Unpack, Update http://www.christopherprice.net/tivo-tip-unpack-update-319.html Christopher Price tackles the rest of tech. Thu, 02 Feb 2012 02:01:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jonhttp://www.christopherprice.net/tivo-tip-unpack-update-319.html/comment-page-1#comment-3989 Jon Wed, 03 Dec 2008 16:48:10 +0000 http://www.christopherprice.net/?p=319#comment-3989 I purchased a refurb unit, got it plugged it in and spent about 5 hours of frustration and 4 calls to TiVo, the last called told me that I had a bad hard drive. I got the replacement, hooked it up, it worked fine for about a day then it started rebooting itself every 10 minutes. It;s going back to TiVo, and I am cancelling my subscrition. I purchased a refurb unit, got it plugged it in and spent about 5 hours of frustration and 4 calls to TiVo, the last called told me that I had a bad hard drive. I got the replacement, hooked it up, it worked fine for about a day then it started rebooting itself every 10 minutes. It;s going back to TiVo, and I am cancelling my subscrition.

]]> By: Mikehttp://www.christopherprice.net/tivo-tip-unpack-update-319.html/comment-page-1#comment-1614 Mike Sun, 29 Jun 2008 16:13:01 +0000 http://www.christopherprice.net/?p=319#comment-1614 I had the same issue Stephen. Actually I think the firmware I showed was 6. something and I received the refurb TIVO June 24th 2008. I cant remember honestly but I know I had to update it twice to get to 9.3a because of restart issues. I still have those really really annoying restart issues which lead me to think the TIVO HD refurb unit I have is not any good. I get the restarts when I am usually scrolling the guide or doing something processor intensive. It was plugged into a surge protector and I just plugged it straight into the wall and still have the same issues. I also have used Kickstart programs but in the end I just think this unit is a lemon. One more little annoying twitch is: On my TIVO website account it still shows I have no TIVO DVR...urrrggg. I have already bought a 1 year subscription. I really like the programming, functionality, and using cable service (Comcast). Mike I had the same issue Stephen. Actually I think the firmware I showed was 6. something and I received the refurb TIVO June 24th 2008. I cant remember honestly but I know I had to update it twice to get to 9.3a because of restart issues. I still have those really really annoying restart issues which lead me to think the TIVO HD refurb unit I have is not any good. I get the restarts when I am usually scrolling the guide or doing something processor intensive. It was plugged into a surge protector and I just plugged it straight into the wall and still have the same issues. I also have used Kickstart programs but in the end I just think this unit is a lemon. One more little annoying twitch is: On my TIVO website account it still shows I have no TIVO DVR…urrrggg.

I have already bought a 1 year subscription. I really like the programming, functionality, and using cable service (Comcast).

Mike

]]> By: Christopher Pricehttp://www.christopherprice.net/tivo-tip-unpack-update-319.html/comment-page-1#comment-1083 Christopher Price Wed, 07 May 2008 04:13:52 +0000 http://www.christopherprice.net/?p=319#comment-1083 Stephen, thanks for your comment. It's good to know that the TiVo wasn't the cause of the CableCARD's failure. My TiVo HD was purchased from tivo.com as a refurbished unit. My comments were specifically to the TiVo Refurbished Unit sales... I was suggesting that all refurbished TiVo units be updated right before shipping. In general, updating refurbished units with the latest firmware reduces consumer complaints (and stigma) about refurbished products. Stephen, thanks for your comment. It’s good to know that the TiVo wasn’t the cause of the CableCARD’s failure.

My TiVo HD was purchased from tivo.com as a refurbished unit. My comments were specifically to the TiVo Refurbished Unit sales… I was suggesting that all refurbished TiVo units be updated right before shipping. In general, updating refurbished units with the latest firmware reduces consumer complaints (and stigma) about refurbished products.

]]> By: Stephen Mackhttp://www.christopherprice.net/tivo-tip-unpack-update-319.html/comment-page-1#comment-1082 Stephen Mack Wed, 07 May 2008 01:55:42 +0000 http://www.christopherprice.net/?p=319#comment-1082 Hi Christopher, Sorry you had trouble. We do update our factory drive master image frequently, but please bear in mind that if you bought your unit at retail, it was probably manufactured quite a while ago, and the newest release that you just received is less than a month old. While each new release does fix issues, the 8.7 release that you started with is a very solid release and doesn't have any known issues with CableCARDS to my knowledge. Sorry again for the inconvenience. Best regards, Stephen Mack Director of Operations Hi Christopher,

Sorry you had trouble. We do update our factory drive master image frequently, but please bear in mind that if you bought your unit at retail, it was probably manufactured quite a while ago, and the newest release that you just received is less than a month old.

While each new release does fix issues, the 8.7 release that you started with is a very solid release and doesn’t have any known issues with CableCARDS to my knowledge.

Sorry again for the inconvenience.

Best regards,
Stephen Mack
Director of Operations

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