Comments on: Yes, You Can Cancel AT&T U-Verse TV and Keep Internet Service

By: Sherwood McBroom

Sherwood McBroom — Tue, 23 Aug 2011 21:45:01 +0000

I would like to cancel my TV service and keep the Internet Service.
How do I do this?

By: Lisa

Lisa — Tue, 16 Aug 2011 07:22:49 +0000

We had been with Directv since 2003, I made the horrible mistake of trying out At&t’s U-verse bundle of phone/internet/tv when we moved and I was told I could not get my simple DSL internet service at the new location, which makes no sense to me at all.
The install was about 3+ hours long, but otherwise painless. The installer himself had Directv since U-verse isn’t available in his area yet, that should have been my first clue.

We’ve had lots of pixelations and sound interference/loss on clear, sunny days, no idea why this keeps happening.
The box will be on, but it will be unresponsive to the remote…we’ve discovered that if it does not tell us to hit the “OK” button when it first turns on, it won’t work properly, usually there will be no sound coming through when this happens.
The box will apparently just freeze and lose whatever it was doing, the screen goes to grey static and I usually have to unplug the box to get it to reset and work again.
The tv will say, lost info on a blue screen…and it’s another time to unplug and reset.
The DVR gets behind and freezes up buttons are pushed too quickly, it’s very, very slow to react and do anything. Many, many error messages when using the DVR.
The HD is non-existent. WHY are we paying extra for content that is NOT HD QUALITY????
We have Netflix and if I use the computer at the same time someone is watching a movie, one or both will freeze up until I shut one device off. Same happens if we attempt to use both computers at the same time, one is on ethernet connection with main hub and the other is on a wireless router in the other room.
Home phone caller ID doesn’t always work, it’s hit and miss. Sound quality seems ok, but I think the reception does get choppy now and then just like a cellphone does.
I can’t get a local channel called the CW becauseAt&t doesn’t have a contract with them yet…so I can’t watch “The Vampire Diaries” at all!
The bill is sky high, even with all the so-called bundle discounts we have, I can’t figure out the fees and charges, very confusing!
I called to complain about wanting to cancel and the rep gave us Starz, Showtime, TMC and Encore free for 6 months in order to change my mind. It did temporarily…but the tv is acting up more each day and I’m over it and I just want to go back to Directv….I was told that my bundle was under contract until March 2012 and there could be cancellation fees…does that sound right?
I want the U-Verse tv gone! I

By: Jason

Jason — Sun, 17 Jul 2011 16:33:31 +0000

Does anyone know the early termination fee for U-Verse internet?

By: Franz Laugermann

Franz Laugermann — Tue, 05 Jul 2011 14:58:52 +0000

I am sorry I had to get rid of my u-verse but there were to many of the same problems.I hads problem with the Picture freezing this only happen in the evening between 4:00PM and 9:00 PM, and and it seems as the uverst would only go out on weekins and I would not have internet,Phones,or TV so I went back to Direct TV.U-verse was good most of the time but it seems that there no One for repair on the Weekins.

By: Barbara

Barbara — Fri, 06 May 2011 15:27:57 +0000

Sorry, but I have to ask this simple question. ATT, until recently, provided my computer and telephone services. Recently I hooked up with Comcast. Does ATT want all their modem stuff back that was mailed to me when I first started using them?

Thanks.

By: Andrew

Andrew — Wed, 04 May 2011 17:01:05 +0000

I just don’t see the appeal of U-Verse. For one thing, with all your services coming through the same ‘line’ anytime you have an outage, you’re out everything. And being an employee of DISH Network maybe I’m just spoiled, but I have a larger selection of HD channels and with great offers like HD free for life I’m paying less while getting more.

By: gishme

gishme — Wed, 06 Apr 2011 01:29:37 +0000

Ok- yes there is a cancelation fee IF you have a one year contract.
There is not a need for TWO DVRs because the one TOTAL HOME DVR records up to 4 channels at the same time and can be used by every tv that you have connected. YOU DO NOT HAVE TO HAVE A CONTRACT, it is only offered to you to lock in a good price with a better promotion. That’s up to you.

By: Moni

Moni — Sun, 16 Jan 2011 19:40:46 +0000

I an the San Diego area with current service from Cox Cable. I have AT&T uverse (basic TV only) scheduled for installation in early February. Had anyone in my area had any issues with AT&T TV portion? How does it stack up against Cox cable. I do not DVR anything–just the basic TV watcher.
Thanks

By: Travis Dawson

Travis Dawson — Fri, 14 Jan 2011 16:48:58 +0000

I just had the voice, internet and Tv U-verse bundle installed two days ago. I previously had Time Warner cable with two TiVos. I am *extemely* unhappy with the U-verse DVR. It lacks even basic TiVo-like functionality. (I expected different operation and perhaps a less user-friendly interface, but I expected the basic functionality to exist.) I am also extremely unhappy with myself for not researching better before canceling my other service.

At this point I am going to get TiVo back no matter the cost.

- Current TiVo compatibility pages says it has no boxes compatble with U-verse
- DirecTV has announced a box “coming soon” (early 2011)
- Time Warner can supposedly use TiVo with cable cards or tuning adapters (which?), but the web is full of nightmares with that.

I understand from this blog that I can cancel U-Verse TV and keep the rest, but then I need a new TV service.

If I cut off the U-verse TV service, how will I get TV in my home when they are using my home’s cabling?

At this point I am planning to:

1. Cut off U-verse TV and keep the rest, and go to Time Warner for TV *if* it will all work together. Any ideas if they will work together? Again, my U-verse comes in through coax.

2. Drop U-verse altogether and go to Time Warner for everything, assuming I can get the TiVo box set-up correctly (meaning using the TiVo tuner and not the kluged tivo-controls-the-cable-box-via-optical-adpator approach I was using before).

Aargh. I am stunned at how poor the U-verse DVR is, including interface and capabilities. (Not that is any worse than the cable company DVR, I just thought after all these years DVR’s would be closer to TiVo.)

By: Christopher Price

Christopher Price — Fri, 31 Dec 2010 20:01:04 +0000

Cloud9ine, yes, you can do that. Simply contact U-Verse customer service.

Richard Milan, you need to get a return authorization number from AT&T. You will have to endure the hold to get that. From there you can take the equipment to any UPS Store… but you need a return authorization number, or they won’t be able to send off the equipment.