2 Responses

  1. Pre
    Pre September 24, 2012 at 9:24 am |

    I took my Oct 2009 MacBook into the genius bar regarding the cracking hinges on my unibody and was told that I could spend $400+ to send it to Apple Outlet to be fixed. I was shocked when I read this post (months after taking it in). The person who helped me had the “there’s nothing we can do about it” attitude. What ended up happening with your MacBook?

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  2. Christopher Price
    Christopher Price September 25, 2012 at 9:21 pm |

    Apple refused to fix my MacBook, claiming that the cracks were not in the “areas covered by the warranty extension.”

    Obviously, Apple said the same thing to thousands of prior-gen MacBook owners, only to later expand the program several times, in order to include support for previously-not-covered case cracks.

    My best advice? Take it back to the store again. There are good odds that it is now a covered repair, and the worst they can tell you is no. Also, every time a MacBook owner brings in one of these CrackBooks, it adds to Apple’s internal tallies, so they’re more likely to take action based on complaint volume.

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