22 Responses

  1. Ivan
    Ivan June 4, 2008 at 10:08 am |

    This is just nuts. The only comparable experience with customer service I have is with Sprint. Took me 6 hours to renew my contract and get, more or less, what I wanted. But then, they somehow managed to remove all the discounts, extras, etc. from my plan (even stuff that was part of my grandfathered Vision plan). It took 3 months to get to the point where there’s only one billing error and I’m anxiously waiting for the new bill to figure out if that’s been fixed (6 months after my renewal!).

    At least, the long holding times are now gone, the only foreign person I’ve spoken to was the Telesales guy, and CSRs don’t put up a fuss when they have to give credit for billing errors.

  2. Christopher Price
    Christopher Price June 6, 2008 at 5:54 pm |
  3. Best Buy Launches PSP / PRP Portal | Christopher Price .net
  4. Florence Keppers
    Florence Keppers July 31, 2008 at 11:31 am |

    I need to make a payment for another year on my Epson Printer . I just got this notice in the mail and I know that snail mail won’t get there in time. Please Help

  5. Wade
    Wade October 12, 2008 at 7:08 am |

    There is no insurance policy in the world that will give you more than what your product is worth. Had you not bought the service policy, you would be out $489.

  6. Christopher Price
    Christopher Price October 12, 2008 at 1:23 pm |

    Wade, I’m well aware of my intelligence on getting the service plan.

    If you had actually read the article, you would note that I chose the PSP in this case, because I purchased the TV on Black Friday, when it was deeply discounted. The PSP (as opposed to the PRP) gives you a replacement based on specifications, and not the purchase price.

    However, that’s no excuse for Best Buy consistently dropping the ball in my replacement.

    And, had I not bought the TV for a discount on Black Friday, I would have gotten a SquareTrade Extended Warranty. They don’t measure their replacement time in weeks… they do it in days.

  7. JV
    JV November 10, 2008 at 9:02 am |

    I am also having my own BB repair trouble. The pic on my tv went, so I called for warranty repair. I had to wait over 2 weeks for the service call. He comes…says the part is no longer available and he will have to get back to me. Two days later I called him ( caller ID number ) and he said his boss told him to come back and try to SOLDER the board to see if he can get it to work. Yikes. And BTW I need to call and make another appointment! So I call to make yet another appointment, this time for the rig job from HADES. Yes, you guessed it….another 2 weeeks. So by the time he gets here again I will have been without the tv for a month. Seems a little excessive to me. I sent an email to BB, and they emailed back how truely sorry they were for my experience and they would be forwarding my email up the chain …yeah right…..and if I call the 1-800-GEEKSQUAD number they would surely answer my question. WHAT? What question would that be exactly? So here I sit waiting for my service appointment and hoping the guy doesn’t solder together something that is SUPPOSED to stop working when the tv overheats and burn my house down. Swell.

  8. JV
    JV November 10, 2008 at 9:03 am |

    Forgot to check the “notify me box” 🙂

  9. Christopher Price
    Christopher Price November 10, 2008 at 8:09 pm |

    I would call the TV manufacturer and ask them if it is safe to “solder” the repaired part.

    Of course, this really is just BB dragging their feet to delay, in the hopes that the required parts will actually materialize. And, the longer they wait, the more the insurance claim payments get to roll over in their bank account… collecting interest. It sounds trivial on one repair, but 10,000 repairs delayed one month each… and it starts adding up to real money for BB.

    Start following the guide I wrote above (and in Part II), and you should be okay.

  10. Kevin
    Kevin August 21, 2009 at 1:48 pm |

    I am going on 50 days with out my 42″ Insignia. Repair has been to the house three times.
    They just left a message at work saying Oh we need the PSP number we cant find it. I would have thought after three trips to the house the dumb ass would have had it. What I have been doing is every Saturday I go to one or two different Best Buys and just walk around and if I see someone looking to buy I’ll walk up to them and say “don’t buy here” and then I tell them my story. I know for sure they have lost out on a Washe Dryer combo A Amana Refridgerator and probably three or four plasmas plus someone walked out after staring to fill out paper work for a surround sound install. I AM NOT DONE.
    I’ve been asked not to return to one store all ready. The manager threatened to have me arrested the next time.I told him no problem free publicity for my problem. I hate these bastards, first time I went some place other than Sears and have hated it ever since.

  11. Kenneth Williams
    Kenneth Williams October 12, 2009 at 2:21 pm |

    I purchased a four yr. extended warranty on a Sony Bravia 1080p HDTV in Aug.07. Jan.09 the projection lamp went out; was replaced for free. Today is 10-12-09 and guess what. Lamp just went out again. Called to order a second lamp and was informed that under warranty the lamp would only be covered one time. The first lamp lasted 16 mos. and the second one has lasted 10mos. The cost of this lamp is $206 plus $15 shipping. So besides paying $350 for the extended warranty, we must pay over $200 yearly to see the screen. We are sorely disappointed in both Sony products and Best Buy business practices. If any of you have any advice on how to combat these deceptive practices please feel free to email us at the above address. Best luck to all of us; our Best Buy dealings are terminated.

  12. Kenneth Williams
    Kenneth Williams October 12, 2009 at 2:23 pm |

    We live on a fixed income; dont travel or go out; our entertainment is the television. We are seniors in our 80’s; sure dont need ANOTHER rip off.

  13. JV
    JV October 12, 2009 at 3:48 pm |

    Sadly, it seems like most extended warranties are rip offs. There is always something in there that gets them out of fixing it. I had a warranty purchased through Home Depot for a washer, which broke 11 times. It was a lemon if ever there was one. Unfortuately they said in order to qualify as a “lemon” the SAME part had to break 4 times. The 11th time the washer broke I called and was told they were no longer going ot honor the warranty, because it had been repaird so many times. Apparently there was fine print in there somewhere that stated they only had to repair it up and until it reached the purchase price of the item. Rip off. The worst part? They keep sending me letters asking me to pay to EXTEND my warranty. Yes. The one they refused to honor. Oh and these new TV’s are junk. The lamps don’t last. Bring back the old TV’s that lasted 20 years before breaking!!!

  14. Stephanie
    Stephanie November 22, 2009 at 7:08 pm |

    I had a similar case with a Toshiba laptop (stress, communication, run-around, etc). It had a couple of problems, sent it off to be fixed… it came back w/ one of the 2 problems fixed… and keys broken. Sent it back, it came back OK, but the nice shiny top was scratched to death. I had waited for over 5 weeks and it came back in such poor condition. I finally had some very upset phone calls w/ them (bc nobody tends to actually listen). I also complained about how far I had to drive to even get to a best buy (a few years ago). I finally got a comparable computer and a $20 giftcard. I got a nice sony vaio, but they based it on price rather than comps. But in laptop world and mine having been 2 years old, that was OK.

    BUT NOW I’m in a mess with Best Buy bc a Geek Squad repairman came out to fix my dryer (which is stacked with my dryer), moved it all around, and didn’t reconnect my drain hose into the drain pipe. Didn’t know this. Next morning I had a flooded utility room. I had to tear up part of my floor. The quarter round has popped off the baseboard. After spending over $100 just to clean up the mess, I contacted Best Buy. I filed a complaint, but the guy just entered it in as a regular complaint about the worker, I called yesterday to get an up date (one week later) and the lady entered it in as an insurance claim. So I’m hoping “insurance claim” means, something really will get done. As in, they don’t have to send anyone out for bureaucratic reasons… just get a quote (I’m sure will be low) and give me the money and fix my floor! It’s a mess out there. I just really hope this doesn’t turn into my typical Best Buy experience! It’s already bad enough; I don’t need the lack of communication, ignorance, run-around, “transfer to so-and-so” BS….

    And I’m glad others fight for what is right. You deserve a TV that is comparable not $489 gift card. It’s good to know about the differences in the PSP vs. PRP. Thanks.

  15. Christopher Price
    Christopher Price November 30, 2009 at 7:21 am |

    There’s about zero chance that Best Buy’s insurance company will happily write you a check. Start documenting events and be prepared for when you have to sue in small claims court.

  16. Stephanie
    Stephanie December 7, 2009 at 1:26 pm |

    Well, I never said “happily.” I’ve documented everything, though. And I am in works with the Insurance Claims Adjustor. I gave her pictures of the room, some from the day of, receipts from the day of (cleaning supplies, fan, air purifier), and I am in the process of giving her the 2nd of 2 needed estimates. There is also a statement from myself and I will have to get a statement from a plumber. So after this week I will provide everything they have asked for. I’m not saying it’s going to be easy and that I’m not worried about how stressful it may get (it already is, I mean, my floor is terrible and it’s hard to do laundry out there) but I highly doubt that they deny every single claim that comes through. This is so legit and I have so much information, proof, whatever else… I have faith that something will be done by them to fix my floor.

  17. Christopher Price
    Christopher Price December 8, 2009 at 7:08 am |

    “I highly doubt that they deny every single claim that comes through. ”

    No, insurance companies will approve things when the employee is covered in water and you have a camera with photographs of their wrench through the pipes.

    Just be prepared for a denial. I’ve seen even more clear-cut cases go to court, just because the company’s insurer was hoping the consumer would just fade away.

  18. Stephanie
    Stephanie December 11, 2009 at 5:01 pm |

    Well, we settled today and they are paying for everything in full. I can be pessimistic and worry a lot, but I’ve learned from this thread that I’m much more of an optimist than I thought.


  19. Pressure Sensors :
    Pressure Sensors : October 30, 2010 at 10:30 am |

    Toshiba laptops are much better than Acer laptops when it comes to longevitiy ‘

  20. JV
    JV October 30, 2010 at 5:16 pm |

    I would have to disagree with your comment on Toshiba laptops. I have had 2 Acers, that have been INDESTRUCTABLE, and a Toshiba that has been one problem after another. So for me, the opposite has been true.

  21. Keith
    Keith February 9, 2011 at 12:50 pm |

    Yeah I just got taken to the cleaners on the Best Buy service PSP. I have been waiting three weeks for repairs under the service plan only to be told later the service plan has expired. Then I was told there would be no costs to replace the bulb in the 42′ Flat Screen TV, due to the fact the under the service plan (now expired) there was one free bulb replacement allowed. Later Best Buy – Geek Squad (whoever) backed-out and claimed that this was not an option in the plan. So now I have to go find the old service plan look-up to verify the actual language. I still have a broken TV and the service provider actually hung-up on me during the most recent call. So get the word on on Best Buy extended warranty – Keep your warranty paperwork and it maybe better to purchase an extended warranty through some other supplier (I.E. Home & Auto ) which provided extended warranties for appliances.

  22. Kelly
    Kelly May 1, 2012 at 7:16 am |

    Like any business that I have been to, this including Best Buy, I have had good and bad experiances. However, I always buy the Psp and the Prp’s on all of my electronics and have very little problems. Of course, I love the Prp more because they immediately exchange it out for a gift card for the purchase amount but I have actually had things fixed and exchanged for the next best thing thats equal or better than what I bought. They have always upgraded it to something better. I always lose my receipts and yes, thats a process to find but its my fault to begin with. I love their plans better than Target and Walmart’s plans. I do not work for Best Buy but I have bought everything from large flat screens to the Canon SLR EOS. In fact, I am exchanging my camera for a better one today because my sensor is going out. It is getting upgraded, by Best Buy, for free because it costs too much to fix the sensor. It is okay by me because the one that I am getting has six more pix and HD video. I really dont need the video but hey, I am not going to complain. I hate that you had a rough time with it. I only go to certain because I have had better experiances there than at others. I have had a store be rude but I left and went to another. They were super nice, helped me and I have not had a problem since. 🙂


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