2 Responses

  1. Pre
    Pre September 24, 2012 at 9:24 am |

    I took my Oct 2009 MacBook into the genius bar regarding the cracking hinges on my unibody and was told that I could spend $400+ to send it to Apple Outlet to be fixed. I was shocked when I read this post (months after taking it in). The person who helped me had the “there’s nothing we can do about it” attitude. What ended up happening with your MacBook?

  2. Christopher Price
    Christopher Price September 25, 2012 at 9:21 pm |

    Apple refused to fix my MacBook, claiming that the cracks were not in the “areas covered by the warranty extension.”

    Obviously, Apple said the same thing to thousands of prior-gen MacBook owners, only to later expand the program several times, in order to include support for previously-not-covered case cracks.

    My best advice? Take it back to the store again. There are good odds that it is now a covered repair, and the worst they can tell you is no. Also, every time a MacBook owner brings in one of these CrackBooks, it adds to Apple’s internal tallies, so they’re more likely to take action based on complaint volume.


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