Welcome to day three of my (seemingly perpetual) AT&T U-Verse connection issue liveblog. We’re coming up on a full one week since I started this (with the setup/deployment liveblog, and now the bad fit problem liveblog), it certainly hasn’t been the easiest of experiences…
It’s about 7:15 AM, I called in early to the dispatch department, remembering that they clock in at 7 AM. For some reason, the maintenance service tech didn’t get my job until 8:40 PM… way past the 6:10 PM that the premise tech called it in, and far too long after my 4 PM call (where I was promised the maintenance tech would arrive simultaneous with the premise tech).
It’s quite clear to me at this point that dispatch lied to me and never scheduled the maintenance tech to meet the premise tech, they probably just opened the case and let it sit there… rather than take the two minutes to get on the phone and tell someone to go out there. Not a great way to start the day.
Regardless, I’m the “second job in the assigned technician’s queue”, which means that they should be here “before Noon”. I’ll keep you updated with what happens this time around.
It may be time for me to set up an AT&T category with all this going on… at least I can go to Starbucks and use my (now free, thanks to U-Verse) AT&T Wi-Fi over there.
Update (6:05 PM): Not good. I’m starting to dislike the maintenance regime at AT&T even more. I’ve even had premise techs complain about them, and the union FUD that has created this useless divisioning at AT&T.
Oh, you wanted an update. Well, basically, nobody has come out to re-run the cable from the VRAD to my house. Dispatch now says that my ticket has been kicked “to the bottom of the wait list” twice today. It looks like maintenance just doesn’t want to do it (in the rain, at least). I’m on hold while dispatch calls over to find someone who can call the maintenance dispatcher and “fixes this”.
Another gripe: AT&T, please get consistent names for your employees. I’ve had the same department referred to by no less than six different names. Everyone at AT&T seems to know they all refer to the maintenance department… but I’m sick of it. MST, Engineering, Maintenance, Repair, please stop the insanity!
Update (6:20 PM): My maintenance ticket just got “re-prioritized” to the front of the line… yet again. No ETA on when they’ll actually do it. Considering it’s after 6 PM, I’m looking at a fourth day of no reliable service.
Update (10:00 PM): Surprise, surprise… not. Nobody from AT&T came anywhere near my house today. Thanks AT&T! I’ll be calling dispatch tomorrow… hopefully with progress (than the zero amount which happened today).