12 Responses

  1. Mark Holt
    Mark Holt January 22, 2008 at 9:53 am |


    we have a client reporting missing messages using outloook 2007. However, the messages are available on his PDA running windows mobile edition.

    This could be related to indexing, something seen before in outlook POP that only corrected itself by removing and re-establishing the account.

    I haven’t ruled out 3rd party virus or spam programs.


  2. Christopher Price
    Christopher Price January 23, 2008 at 8:41 am |

    It’s certainly not a virus on my setup… we’re talking a clean-install of Mac OS X and an iPhone… those were the only two devices tapping Gmail.

    Considering that there are a number of users having this issue on Gmail’s discussion forums, it appears to be a problem on Google’s end.

  3. me
    me April 29, 2008 at 11:16 am |

    google for gmail recent:username

  4. Nik
    Nik December 4, 2008 at 6:01 pm |

    I have the exact same problem. Emails from Gmail setup on my domain are missing in the Mail application of my iPod Touch. I can see all my emails fine in the Gmail web interface on my domain and in Mac OSX Mail. They are perfectly in sync. Its a shame to be missing messages on my iPod.

    Did you find a solution to this problem?


  5. Christopher Price
    Christopher Price December 6, 2008 at 4:41 am |

    Unfortunately, Google has made some improvements… but no solid fix. IMAP remains a big reason why Gmail (and thus, Google Apps) are still in beta.

    Google has told me that Premier customers (those paying $50/account/year) should email Google Apps support. Google will eventually ask for the email headers of the affected messages, and try to tweak your account into working properly.

    But, I see it happen frequently. I still have no idea why iPhone OS Mail is the only client affected by this bug. Still, it only happens with Gmail’s reverse engineered IMAP protocol… and even Google has tacitly admitted the problem is on their end.

  6. Ranjit
    Ranjit February 24, 2009 at 8:25 pm |

    I have exactly the same issue. I tried using Imap on Outlook 2007, and new emails go out fine from outllok, however cannot view any messages in Gmail’s mail folders such as “All” or “Inbox”.

  7. Samael S.
    Samael S. June 3, 2009 at 4:18 am |

    It seems Outlook express is ok with GMail Apps / IMAP.
    The things is it can’t apply filter on IMAP folder 🙁

  8. chris
    chris July 27, 2009 at 12:58 am |

    The emails i receive on IMAP on my mobile or thunderbird does not show up on gmail when I login.
    As a developer I started using the App engine to host static files for customers but now I realise I could have doubled our down time in a worst case situation.

  9. vince scott
    vince scott August 18, 2009 at 4:08 am |

    FWIW: I’ve also witnessed missing email when viewing emails in mutt (unix command line program) but they are there when viewed via the gmail.com website.

  10. Jon
    Jon January 29, 2011 at 11:51 am |

    Short version: Switching the iPhone from IMAP client to Microsoft Exchange client fixes this! See instructions here: http://www.google.com/support/mobile/bin/answer.py?answer=138740&topic=14252, found via http://www.google.com/mobile/sync/.

    Long version:
    I just ran into this exact issue: some mails from Google Apps email accounts not showing up in Mail on iPhone 4, when connected to Google Apps as an IMAP client. My consulting client and I decided to live with it for a few days – for example to see if it only affected emails migrated from their old provider, and not new email going forward.

    In the mean time, we moved on to syncing calendars and contacts. To do that, I deleted the IMAP Google client from the iPhone and set up a new account using the Microsoft Exchange option.

    Guess what? No more missing emails on the iphone! It seems that asking Apple and Google to talk to one another using the Microsoft standard makes for less buggy interaction.

    This is with the free version of Google Apps too. You have to get the paid, Business, version to sync Outlook with Google Apps (via a sync tool download, which is only available for Windows – so not useful for Office for Mac 2011 users). But currently at least, the Exchange sync protocol is available for mobile clients even in the free version.

  11. Christopher Price
    Christopher Price February 24, 2011 at 3:58 pm |

    Jon, using Google Sync is indeed the best (new) solution.

    On iPhone, you will also want to have a Google Apps Gmail setup to ensure you can continue to sync Calendars and Notes.

    Google Sync will also net you push contact sync, something that the Gmail account listing does not support.

  12. Charles
    Charles March 8, 2012 at 9:29 am |

    I have recently been having this email with a Google Apps account. My situation is just a bit different, as I used the Exchange option when setting up iPhone(s) and sync’d with m.google.com which gets ALL EMAIL properly.

    However, using Outlook 2007 client in POP mode I am RANDOMLY midding various emails. They will populate in GMail, but never come down via the POP mail option, no matter how I send and receive. How frustrating! I never even realized that POP could be an issue with a large service such as Google, but apparently it is a glaring problem.

    If anyone has any solution, please reply! I really need a method of accessing emails offline (vs IMAP or GMail directly).


Leave a Reply