7 Responses

  1. Topper
    Topper August 26, 2008 at 4:12 pm |

    Each one of your “fixes” are already in place. RadioShack has training programs that all employees are required to take…

    Looks like that store has some training issues.

    The label give those that are trained, enough information to process the customer pick up w/o a long wait.

    The ship to store process goes like this…

    1. As soon as you place your order, the receiving store is notified via email. The message show the product ordered, customers name & phone number.

    2. When the package in received at the store, the “properly trained” employee logs into the ship-to-store program, selects the customers information. This process does three things, changes the status to “ready to pick up”, and sends the customer an email message automatically, and prints a paper to identify the package.

    3. At this point, the employee calls the customer, notifies them of the package is ready to pick up. The package is placed on the customer pick up shelve. (with the paper attached to it)

    4. When the customer arrives, the employee needs to check id & the asks for the last 4 digits of the card used in the transaction.

    5. The employee logs into the ship-to-store program, enters the cards 4 digits, this creates the receipt paper & clears the order in the computer.

    In a well trained store, this takes at the most, two minutes.

    That was really sad that store did not have their act together.

    Instead of airing the complaint on a forum like this, it would be much better handled at the district manager level. That’s what they are there for.

    The DM’s will notify the store manager, that he needs to get on the ball and verify his staff is properly trained. It’s the store managers fault for not doing his job.

  2. Christopher Price
    Christopher Price August 26, 2008 at 7:29 pm |

    I’m certainly not alone in having RadioShack site-to-store issues. Check any deal discussion site. If RadioShack thinks they have my fixes implemented, they need to re-issue those communications… from the top down.

    Plus I don’t see how they’ve enacted my suggestion for making this a paperless process. I don’t think you really read all my points, since they clearly have not implemented that.

  3. Topper
    Topper August 27, 2008 at 4:53 pm |


    If you have such a problem with this, just call the local DM’s office. Don’t have the number, just call the store & ask for it. People do that all the time.

    Your concerns will then be heard by someone that can do something about it.

    Tripping out in blogs doesn’t do a thing for the problem. Just makes the whole company look stupid, when the problem was (in YOUR case) with that one store.

    If I was in that store, and I wasn’t trained as those guys, I’d be upset & would want someones head to roll that put me in that situation.

    That would be the store manager. They are responsible for training their employee’s.

    Did I mention call the DM ?

  4. Christopher Price
    Christopher Price August 28, 2008 at 11:17 am |

    Again, a significant portion of my suggestions couldn’t even be issued at a district level. I still think they all shouild be issued at a national level. Finally, I hardly would call constructive criticism to be “tripping”.

  5. Humberto Saabedra
    Humberto Saabedra August 28, 2008 at 12:44 pm |

    I’ve forwarded this entry to the appropriate people in Ft. Worth. I’ll keep this going as per your Brute Force method until both you and myself receive a satisfactory response.

    There is no reason whatsoever that any Radio Shack employee should not be trained in Ship-to-Store policy, being a former employee and long-time customer myself. The fact that you lost so much time speaks to the poor level of competence that shouldn’t be there to begin with.

  6. Mistereb
    Mistereb December 15, 2012 at 12:54 pm |

    Wow, 4 years later and still problems. Myself, along with many other customers I’m told, have missing items that were shipped to store. We never received delivery confirmation when it was at the store, though tracking says it’s there. I’ve called RS 6 times now, trying to get status of my product that should have been in the store over 2 weeks ago.

  7. TimSpencer
    TimSpencer February 18, 2013 at 3:47 pm |

    This article was written in 2008.

    Today is February 18, 2013. (almost five year!)

    Both of my local Radio Shack stores still don’t know how to process ship-to-store orders properly.
    The only person in the store who knows is the manager. If he’s not in the store, none of the other
    employees know anything about it. Not to mention the fact that they NEVER send out emails
    notifying me of the package arriving at the store. I checked FedEx Ground tracking and it showed
    the package had arrived at the store 5 days ago. When I called the store, they claimed to have
    received nothing. The tracking page showed the name of the manager’s last name. Since he
    was not in the store that morning, the employee told me to check back later in the afternoon.

    I decided to visit the store because it was next door to the supermarket. I walked in and the
    employee that I talked to said there’s nothing for me. It was already 5pm and the manager was
    still not back. I showed her the print out of the the FedEx tracking page which clearly showed
    the package was delivered to the store 5 days ago. A minute later, the manager walked in and
    looked at the FedEx tracking info. He claimed he has never seen my package and told me to
    call Radio Shack’s 800 number instead. Apparently the store’s computer cannot look up online
    orders. Since I was going nowhere with him, I gave up and left.

    While sitting in my car, I called the 800 number. A very nice rep looked up my order and said
    “oh, it was already delivered to the store 5 days ago!” (thank you very much, but I already
    knew that 🙂 ) I asked the rep to call the store and find out where the package could be. She
    put me on hold. Three minutes later, she came back and told me that the store said they had
    no idea where the package was. The only thing she offered was to give me a refund so I can
    re-order. They were NOT allowed to re-ship missing items.

    Two days later, I stopped by the store again. The same manager was there. I asked him to
    look again. He still said he had no idea. While talking to him, I noticed a package sitting on
    the shelf behind him with MY NAME on the shipping label! I said “hey, isnt’ that it?” He turned
    around and looked at it. Turns out that they don’t check the packages in when FedEx delivered
    them. Whoever happens to be accepting the package just leave them wherever he/she feels
    like in the store. I took the package and went home.

    Again, it’s now 2013. Why is Radio Shack corporate allowing this to go on? It’s lame and
    very unprofessional. I’m just glad I don’t own any Radio Shack stocks.


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