47 Responses

    RANDY JACKSON December 5, 2013 at 2:50 am |

    will the bumper to bumper life-time also cover power train and all mechanical parts as the maximum 5000 warranty

  2. Favorite Truck Brand - Page 33 - Polaris ATV Forum
  3. nik
    nik June 19, 2014 at 11:10 am |

    I have this warranty on my SRT challenger.

  4. Tammy Wicks
    Tammy Wicks November 9, 2015 at 1:59 pm |

    I wouldn’t purchase a peice of bubble gum from these people. They participated in a very deceptive act with a local dealership, when I submitted the vehicle. Because the dealership sells this to their customers for them they sided with them. Instead of refuse nding it to its rite full place .

  5. Barbara
    Barbara February 17, 2016 at 7:15 pm |

    A hidden gem? More like a piece of coal. My car has been in and out of their dealer service centers for almost an entire year, and the problem that has been misdiagnosed repeatedly is still not fixed. I have lost countless hours (well, not countless; I have extremely accurate records of lost work time and so far I have lost over $20,000 in billable time alone, not counting out of pocket travel expenses getting back and forth to their dealerships), the service managers are argumentative and counterproductive; one of them actually refused to speak with the Chrysler master mechanics and closed the case the day it was opened by Case Management and the other one insists the loud whining noise that everyone hears (including two Chrysler Case Managers) was fixed and does not exist. Today I took it to a transmission repair shop and they heard the noise immediately, diagnosed the problem, and said they could fix it.. When I told them the Jeep dealer had already replaced the rear differential twice, they laughed and said anyone can replace a part but if it’s not done correctly it won’t solve the problem.

    I have a Life of the Car Maximum Care warranty. That means Chrysler has to fix this car until I sell it or until I die. They are trying desperately to get me out of this car and into a new one and have offered me inside pricing + $5000 but that still leaves me with a $650/month payment, which I am not willing to assume. The warranty cost me $3000; I expect them to honor it and to fix this car properly. Both service managers have told me to buy a new car (like it’s their business?) and I’m wondering if they are deliberately not fixing it so I will throw up my hands and make Chrysler’s problem my own. Frankly, something smells rotten in Denmark and in fact, without making an accusation, it appears that Chrysler Customer Care and the dealers are colluding.

    I should also mention that my car has an unusually low trade in or resale value because there is a carfax that shows an accident where all four airbags went off. That is accurate. Of course, it should be noted that the REASON for the accident is that the car, a Certified Pre-Owned purchased at a “Five Star Dealer” was sold with every item checked off, meaning that it had passed their supposedly rigorous inspection prior to sale. That said, less than a month after I purchased the car, I skidded on a damp road and was unable to stop; I was not speeding, I had plenty of time to stop, and the car just slid on the road with the ABS brakes locking up. When the insurance company and the body shop inspected it, they determined that the tires had unacceptably low tread, and contacted the dealer, who without hesitation replaced all four tires.

    I have told Chrysler that I will take this car to any other competent dealer because the two they have out here – one of whom no longer even sells Jeeps – are completely inept and have not, in more than ten months, been able to correct the problem. While that would seem like a logical solution, Customer Care has discovered that no other dealership will touch the car citing poor workmanship concerns by one of their own dealer. I said I would have it done by an independent mechanic that I know and trust, but they are refusing to authorize that repair because they are “afraid they won’t use factory parts,” a specious and self serving argument since the front differential they just put in unnecessarily was a discontinued part; they actually had to rebuild the existing one using pieces from who knows where.

    Chrysler has transferred me from Case Manager to Case Manager. The one who called me tonight – Kelly Sadler – managed to get me angrier in less than five minutes with her inappropriate attitude and tone of voice that I have been in the last 6 months. She seems to think that offering to have me buy a new car is the solution to the problem and I agree…it is the solution to CHRYSLER’S problem, not mine.

    I have written documentation on everything, and will be contacting the Department of Consumer Fraud and an attorney. Chrysler has left me no alternative. I want this car fixed IN A TIMELY FASHION and if not, I will sue every single person I have dealt with as well as the dealership that sold me the car, wasted 8 months of my life, the second dealer that effectively called me a liar when I said the noise is still there, and Chrysler, for breach of contract.

    1. Jim
      Jim September 29, 2016 at 3:11 pm |

      wow, I just went back to the dealer and bought the warranty and now read this

    2. Jay
      Jay August 22, 2018 at 5:57 pm |

      So, how did it all end up?

    3. Brian Moreira
      Brian Moreira November 13, 2018 at 11:18 am |

      These are great warranties but beware. I had a lifetime warranty on the powertrain and had a 2008 Durango in for service due transmission issues. The dealer worked on the vehicle and did not perform any repairs on the transmission. When the transmission failed 3 months later they refused to honor the warranty. Chrysler voided my warranty and wanted $4000.00 to replace the transmission. Excuse given–You did not present a Chrysler voucher to accompany your request for your 5 year powertrain inspection–Chrysler does not provide a voucher and the dealership does not provide a voucher–no voucher no warranty—they basically transformed a lifetime warranty into a scam. You asked for the inspection–no voucher –no inspection–voided warranty–too bad so sad.

  6. Bear
    Bear April 1, 2016 at 11:22 am |

    A) What car is this, the new Cherokee?
    B) Why don’t you quit taking the vehicle back, save all the service records and claim the vehicle under lemon law (since your vehicle came with a warranty, any vehicle with an expressed warranty is eligible for lemon law)
    C) Why don’t you try a new dealer? Just because their all Chrysler dealer’s doesn’t mean they all do the same job, furthermore you don’t have to go to where you bought it

    1. Kristen Denson
      Kristen Denson March 13, 2019 at 6:55 am |

      What was the diagnosis with the rear end of your car? I have a 2012 Dodge Journey with rear noise, they replaced the rear differential in January but I am still having noise and slipping upon turning.

  7. Ernest Reyes
    Ernest Reyes April 5, 2016 at 1:37 pm |

    I have been shafted by Dodge. I purchased the warranty in Sept. 2012. I paid $5,000. A balooned price, and am not able to get anything fixed. No dealer wants to suffer the cost to fix my problems. Most recent is the air flaps on the grill. The motors have broken not allowing for the flaps to open. Now the engine fan races all the time and I am getting about 24 mpg on my 2013 Dart! Not impressed with Dodge anymore!

  8. Barbara Feldman
    Barbara Feldman April 5, 2016 at 9:55 pm |

    And how far before it becomes too burdensome to be viable? And where is that written?

  9. Aurany
    Aurany August 5, 2016 at 1:15 pm |

    I don’t know where people get their info but as far as I’m concerned the place I go to is very worried about online reviews so they try to help you. I got the car in 2 times to fix the sunroof under the original warranty but I also bought the lifetime. Both times I got a replacement car. I drove around everywhere without putting miles on my car while they had mine. They eventually got it fixed but not 100% since it makes a little sound but its not even noticeable. Every service will not be 100% so stop complaining. If you are saying that they won’t cover it under warranty then this in my case is not true. I also did an oil change which is free for lifetime at that dealer. So all in all I paid somethink like $5 for oil change, DMV and all the other repairs. By the way I noticed that they checked and filled up all fluids and also changed the wiper at no cost. When I was on vacations I got a call from Chrysler asking my feedback on the issue. What else do you need from a manufacturer? Who else offers a lifetime warranty? By the way buy the warranty online at a fraction of the cost…I went to the dealer saying that they should give it to me for $2,500 and they were laughing as they said they pay close to double! I got it for $2,300 and went back to them with the contract…lifetime $100 deductible. Also read and follow service schedules on the user manual. No need to fall in the dealer’s trap who want you there every 6 months. First Jeep service is at 20,000 miles – change cabin filter. Also a tip is that even if you do your own maintenance e.g. change the cabin filter the warranty will still apply. By law they can’t force you anymore to go to a dealer for a service. Just keep the receipts. The actual dealer told me that. And don’t forget you can always make a complain to consumer protection and believe me that threat always works

    1. Denise
      Denise December 5, 2016 at 10:43 am |

      I’m looking at a 2013 Dodge Ram Sport Model and dealer is not wanting to sell me a Lifetime Warranty for some reason. I find that odd myself. It is Certified but what does that really mean since it past the 3 yr. 36,000 mile warranty. You just pay more for something that’s not covered. The truck has 39,000 miles on it right now. Where did you find your Lifetime Warranty for $2,300 at. I need some input please.

  10. Christopher Price
    Christopher Price October 18, 2016 at 1:37 am |

    Just an FYI, FCA has begun excluding the catalytic converter from Mopar Lifetime warranties. If yours covers it or not depends on when it was written. It appears this change went into effect either in late 2015 or early 2016.

    I can understand why FCA is excluding this part on lifetime warranties, since it is a part that is designed to eventually require replacement – albeit, 10-15 years after the vehicle was first put into service… not to mention, it’s one of the most expensive things to replace on an older car, that doesn’t total it out.

  11. b1-66er
    b1-66er January 13, 2017 at 5:51 pm |

    Stumbled across this doing research on the lifetime service contract I bought on my PT cruiser in 2008.

    I paid $1500 extra for the LSC on a $21,000 car and have followed the service manual religiously. The car now has 160K miles and the LSC (with $900 of deductible) has saved me $7000 in repairs. The lifetime power train warranty has saved me an additional $6000… So $13K in total, between the two.

    The dealership has always been very considerate of the LSC (no reason not to, they still get fully paid for the work) and I’ve been VERY satisfied with my decision to buy it in the first place.

    There’s a web site dedicated the vehicle (it’s a little behind), you can find it by searching on “continual car.”

  12. Lorin Partain
    Lorin Partain August 21, 2017 at 1:01 am |

    Was at my local dealer today asking about the lifetime warranty. I asked about performance parts and they were clear that third party parts will not be covered but will not void the warranty on other parts unless the third party part can be shown to have caused the failure of another stock part. Also they said that Mopar branded performance parts are covered under the Lifetime Warranty. This is what the finance guy at the dealership said. He said they get this question a lot and they clarified this with Mopar and that is what they came up with. Is there any confirmation out there of this?

  13. Jay
    Jay August 22, 2018 at 6:01 pm |

    I would be interested in any updates to what you think of the warranty Chris.

    Does the warranty contract give the dealer or Chrysler any “outs”? Such as what you mentioned they can give you a check instead of fixing the blown engine?

  14. Charles Hankinson
    Charles Hankinson September 3, 2018 at 7:11 am |

    I just want to add my two-cents to this conversation. In February of 2009, I purchased a new Jeep Compass and the extended lifetime bumper to bumper warranty. The vehicle has over 270,000 miles on it and I could not be happier with the vehicle and the savings that have come with the warranty. That warranty has covered things I never dreamed would be covered, as well as some high end things like the transmission and a/c. I wish I had bought the warranty for our Dodge Grand Caravan, because it has been such a good thing with the Jeep. The only downfall with the warranty is that the ‘free loaner’ while your vehicle is being serviced stops at 167,000 miles and there seems to be a slight tendency to schedule your service out later if they can.

  15. Dean
    Dean October 9, 2018 at 3:14 pm |

    While looking for info on the Mopar Maximum Care Lifetime Plan, I came across your blog (a very interesting read) and would love to hear your opinion.

    Having purchased a new Jeep Grand Cherokee last year, I’ve been receiving the promotions for the vehicle protection plans, and I’m on the fence about whether one would be right for me.

    I don’t see much point in purchasing anything less than the lifetime plan, but due to my driving habits, don’t know if it would be likely to pay off.
    My driving history is atypical. I keep a vehicle for a long time, but don’t put many miles on it. I kept my last car for 15 years but only put about 35,000 miles on it (and didn’t need any majorly expensive service).

    Now that I’m retired I drive even fewer miles per year. I’ve had my Jeep for 15 months now and only have about 900 miles on it. But since this is my first vehicle that is jam-packed with tons of sophisticated electronics, I fear that this might be what is most likely to fail first. (And I have no idea how expensive it is to service the electronics.)

    So, the question I’m facing is this; for a vehicle like mine, and a driver who doesn’t expect to put a lot of miles on it, does it make sense to buy the Lifetime Plan or take my chances and pay for repairs out of pocket?


  16. Tony
    Tony November 27, 2018 at 3:02 pm |

    I got one off these warranties on my 2013 Ram 1500. It was lifted and had 20X12.5 wheels and 35 inch tires on it. Have it at the dealership today with the wheels pitting, and am being told that the warranty will not cover a part that was not original to the truck when it came off the assembly line.

    They replaced these same style wheels in 2014, I though with a new set, but all they did was talk a set off another truck they had on the lot. We will see. This is bull crap if it doesn’t.

  17. Ken Chance
    Ken Chance July 13, 2019 at 7:17 am |

    Christopher – Any advice for someone who’s taking a CPO 2018 Jeep Grand Cherokee overseas (I’m a US Defense Contractor going to Germany)? I’m told my Manufacturer’s warranty is voided once I leave the US.


Leave a Reply