10 Responses

  1. Josh
    Josh February 16, 2009 at 11:53 am |

    Did they come out as promised? Please keep us up to date as things progress. Thanks.

  2. Christopher Price
    Christopher Price February 16, 2009 at 5:57 pm |

    No, they didn’t… I’m on hold at this moment actually trying to get to the bottom of it.

    I’m surprised, because this was an easy service call. They didn’t even need to go inside really (they could have measured the signal at the box).

  3. Verizon Today, T-Mobile Tomorrow (Updated) | PhoneNews.com Blog
  4. Josh
    Josh February 17, 2009 at 11:23 am |

    This is my concern with switching from cable which is working pretty well but at a higher cost than I like. I am not tech-y at all. What chance would I have in a similar situation? Not very good. But I will continue to follow here and maybe learn a little.

  5. Christopher Price
    Christopher Price February 17, 2009 at 4:52 pm |

    The best thing I could suggest is to do what I do… and keep your existing services online until U-Verse is installed (and fully working).

    Keep in mind that AT&T will refund you the cost of any days of service where U-Verse doesn’t actually work. So, as soon as it is working, then you just call up your cable provider and cancel.

    I’m not writing these articles to yell at AT&T. This is still a new technology (for them), with only about a million subscribers. As such, I’m more writing this to tell AT&T how to improve their deployment and setup procedures.

  6. cliff
    cliff May 23, 2010 at 4:08 pm |

    i gfet a high pitch wine and bells and wistles.call a teck they say i dont hear it. the minit they leave the wailing starts again. they now want to pull out my system and kick me off.

  7. Chris Mitchell
    Chris Mitchell July 2, 2011 at 6:32 pm |

    I am longing for October to get rid of AT&T completely. We have had every possible problem that could happen, from freezing TV, loud machinery noise on our home phone, and my e-mail drives me crazy because when I am typing, it puts part of a word up on another line in the middle of something I already typed, or it will bounce it up into the address line of the e-mail! It has also kicked me completely off when I am in the middle of something. I cannot wait to get rid of it! When doing e-mail I am constantly having to stop, hit escape because its trying to put pictures into my e-mail when I had no intention of doing so, etc. I notice it happens the most when I type the ! mark. I also have two other computers in the house that cannot get on line anymore and have spent countless hours on the phone with tech support. I am computer literate but not high tech. I have heard so many excuses by AT&T from saying that our modum is too confined to they just don’t know why we are having these problems! I am ready to blow up the TV, the computers and our phones. Oh yes and our cell phones drop calls too!

  8. Chris Mitchell
    Chris Mitchell July 2, 2011 at 6:35 pm |

    I have no idea what to do but would like postings on better services so maybe I can get a better internet, TV and phone service next time. I have been an AT&T customer all my life!

  9. ERC
    ERC July 23, 2011 at 1:34 pm |

    I had u-verse 100 installed on Jun 30, 2011 – 3 weeks! I’ve had countless technicians out because my TV screen freezes and then goes down as does the internet probably every 10-15 minutes. Whenever I call technical support tier 1 & 2, the issues are so obvious they see it but can’t seem to fix it. They’ve re-cabled and replaced the modem and all is good for 24 hours and then it gets worse and worse by the day. I’m giving them one more chance since they credited my bill for the entire month but lets face it, if they haven’t resolved their connectivity issues since 2009 it’s not going to happen! Now, I’m waiting for connectivity again so I can post my comment! If you live in Los Angeles, don’t waste your time and money with AT&T U-Verse! You will just spend countless hours calling technical support, waiting for technicians, and waiting for your systems to come back up for a few minutes here and there!!!

  10. Andrew
    Andrew December 1, 2011 at 12:26 pm |

    I replaced the Belkin Battery Back up and all is well. Theyve had numerous faulty back ups. Ask for a direct DC adapter for the router or replace the back up. Most issues are from the router not recieving proper power.


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