There’s a lot of confusion out there over if you can keep AT&T U-Verse Internet without TV or Digital Voice service. The answer is a qualified yes.
I won’t go through all the FUD. But, basically, there are a lot of uninformed customer service reps at AT&T, and a lot of people making wild guesses.
Here’s the deal. You can have a dry loop U-Verse connection with only internet. But, you have to have either the 10 mbps or 18 mbps plans. The reason being, AT&T doesn’t want you to escape the dry loop fee on traditional, DSL speeds.
Now, the procedure is also painfully tricky. First, you have to order and have installed TV or Digital Voice, in addition to Internet service. You can’t just order Internet alone from the get go. Once you’ve had TV service or Digital Voice service for 24 hours, call AT&T U-Verse customer care, and say you want to cancel the TV/Voice service.
(Why did they do it that way? Simple, they want you to bundle. Even if it means that a few people will go through a mess of provisioning to activate the TV or Voice service, only to cancel it a day later, most won’t. Most will keep the TV/phone service and not even realize that they can pick and chose between U-Verse, Cable, and Satellite.)
At this point, they should (emphasis on should) take care of it. I had no problem on my first try. However, others have had to make numerous calls to get the job done. Good luck, if you want a cap-free internet, supporting U-Verse as it is today is a great way to vote with your wallet… assuming it’s in your area.
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I would like to cancel my TV service and keep the Internet Service.
How do I do this?