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Yes, You Can Cancel AT&T U-Verse TV and Keep Internet Service

By Christopher Price on March 3, 2009

There’s a lot of confusion out there over if you can keep AT&T U-Verse Internet without TV or Digital Voice service. The answer is a qualified yes.

I won’t go through all the FUD. But, basically, there are a lot of uninformed customer service reps at AT&T, and a lot of people making wild guesses.

Here’s the deal. You can have a dry loop U-Verse connection with only internet. But, you have to have either the 10 mbps or 18 mbps plans. The reason being, AT&T doesn’t want you to escape the dry loop fee on traditional, DSL speeds.

Now, the procedure is also painfully tricky. First, you have to order and have installed TV or Digital Voice, in addition to Internet service. You can’t just order Internet alone from the get go. Once you’ve had TV service or Digital Voice service for 24 hours, call AT&T U-Verse customer care, and say you want to cancel the TV/Voice service.

(Why did they do it that way? Simple, they want you to bundle. Even if it means that a few people will go through a mess of provisioning to activate the TV or Voice service, only to cancel it a day later, most won’t. Most will keep the TV/phone service and not even realize that they can pick and chose between U-Verse, Cable, and Satellite.)

At this point, they should (emphasis on should) take care of it. I had no problem on my first try. However, others have had to make numerous calls to get the job done. Good luck, if you want a cap-free internet, supporting U-Verse as it is today is a great way to vote with your wallet… assuming it’s in your area.

You might also like...

  1. Liveblogging AT&T U-Verse Installation (Day One)
  2. Liveblogging AT&T U-Verse Installation (Day Two)
  3. Day 3 of AT&T U-Verse Connection Bad Fit Woes
  4. My First AT&T U-Verse Connection Problem
  5. Day 5 of AT&T U-Verse FUD: It’s Finally Over

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Christopher Price is the Founding Editor of PhoneNews.com. He's been campaigning for a more consumer-friendly cell phone since 2003. You can visit his personal blog at ChristopherPrice.net.

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52 responses to “Yes, You Can Cancel AT&T U-Verse TV and Keep Internet Service”

  1. Sherwood McBroom
    Sherwood McBroom August 23, 2011 at 2:45 pm |

    I would like to cancel my TV service and keep the Internet Service.
    How do I do this?

  2. Amy
    Amy February 18, 2012 at 5:07 am |

    I have had ATT uverse bundle with TV and Internet for over a year. The TV is awful. They have had to come and replace four DVR units and every time they delete all of my settings. So, I have to go in and reset up all of my shows to record. They said that the units were refurbished and they couldn’t do anything about it. The TV froze all the time. Then it went to the three dots and never came back on. The tech came out and reset it and did not give me a new one because he said that the units were all refurbished and they all have problems. I have been very patient with it and now I am going to Direct TV. Installation on Monday. Tired of ATT uverse deleting all of my recordings with no warning. Turn on the TV and everything is gone. Had Dish for years but DirectTV has a good incentive right now. Will try that. Keeping the internet as it is the only service where I live.

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