RSS FeedYes, You Can Cancel AT&T U-Verse TV and Keep Internet Service
There’s a lot of confusion out there over if you can keep AT&T U-Verse Internet without TV or Digital Voice service. The answer is a qualified yes.
I won’t go through all the FUD. But, basically, there are a lot of uninformed customer service reps at AT&T, and a lot of people making wild guesses.
Here’s the deal. You can have a dry loop U-Verse connection with only internet. But, you have to have either the 10 mbps or 18 mbps plans. The reason being, AT&T doesn’t want you to escape the dry loop fee on traditional, DSL speeds.
Now, the procedure is also painfully tricky. First, you have to order and have installed TV or Digital Voice, in addition to Internet service. You can’t just order Internet alone from the get go. Once you’ve had TV service or Digital Voice service for 24 hours, call AT&T U-Verse customer care, and say you want to cancel the TV/Voice service.
(Why did they do it that way? Simple, they want you to bundle. Even if it means that a few people will go through a mess of provisioning to activate the TV or Voice service, only to cancel it a day later, most won’t. Most will keep the TV/phone service and not even realize that they can pick and chose between U-Verse, Cable, and Satellite.)
At this point, they should (emphasis on should) take care of it. I had no problem on my first try. However, others have had to make numerous calls to get the job done. Good luck, if you want a cap-free internet, supporting U-Verse as it is today is a great way to vote with your wallet… assuming it’s in your area.
iConsole
Did you have to pay a cancellation fee?
No, there are no commitments or termination fees with AT&T U-Verse for consumers.
I am going to try and do the same thing. I am going back to Direct TV but want to keep my UVerse Internet. Do you know if the DTV installer will have to disconnect everything or can the internet connection be left alone? I really don”t want to call ATT and have them come out to re-install the internet connection. I have had a very difficult time dealing with them over the months.
Hard to say. If the installer used coax to get U-Verse into your house, there could be interference between the U-Verse signal, and the DirecTV signal. This is similar to how Comcast and AT&T have had interference issues when U-Verse is deployed alongside Comcast.
My advice would be to have AT&T come out and re-route the connection through an ADSL link instead of coax. That way you’re using the phone line for U-Verse internet, and coax line for DirecTV. Then there can’t be any potential for interference.
So I have internet along no phone service needed.
Yes, U-Verse fully supports “dry loop” installations.
I have had at least two emails not come to me when they are addressed properly. What is the phone number, preferably that will reach a tech who is fluent in American English?
Thank you very much in advance.
My past phone number was ***-***-**** at *** Walnut Lane, Justice Illinois,*****. On June 5th, 2009, I called and cancled services for my telephone, internet, and u-verse services. It was agreed upon that all these services would be disconnected on June 8th of 2009, the following Monday. I know that I had a balance of $155.00 but I got a bill saying that I owe $261. and if not paid by 07/03/09, you guys are going to disconnect the services. The services should have been disconnected on the date that was given above theirfore, my bill should not be close to the amount that you are asking me to pay. Please go back and check your records and you will find the mistakes that you guys made by sending this bill for that amount.
Edit by Moderator: How you mistook a personal blog for an AT&T web site, I’m not sure. But, I have removed your contact info from public view.
I’m currently being billed on promotional prices. $45 for u200 tv, $45 for internet. When I cancel the tv, what will happen to my internet bill?
Thanks for the comments here, I was actually browsing the net about AT&T since I’m planning to switch but I see all our bundled…this post helped me a lot, I think I’ll go with AT&T then.
You can get the Internet Only portion if you do not Qualify for DSL!
Please don’t waste YOUR time (could be a whole day) to go through the install if you are just going to cancel. Tell the installer what you are planning to do, and let them just ETHERNET the TV STB into the RG and not even bother with the full install. Although, you will find a much better VALUE in the UVERSE IPTV than the other providers.
If you are a true tech junkie, I don’t see how you could live without all the features.
Mark, it’s pretty simple. I have my TiVo and my U-Verse STB, and compared the pictures side-by-side. Comcast isn’t downsampling HD half as much as U-Verse is.
Not to mention that my TiVo smokes U-Verse on features today. AT&T really needs to pressure Microsoft to open up more of the Mediaroom spec. TiVoToGo, Media Center integration, etc… all possible with cable, not possible with U-Verse/Mediaroom.
Is AT&T U-verse internet different from AT&T DSL? if so, is it faster than the same purported speed for DSL?
Nice question Juli, I’ve been trying to ask that same question as well so far, I never got any answers :( but based on what I have read so far..it’s just the speen and the technology behind…heheh..sorry I’m not a techie person but I will sure follow this thread to see what really is the difference between. I’m planning to switch and I prefer something less expensive hopefully.
I want to cancel all of my Uverse services. Does anyone know if this is virtually impossible? I have an installation date set for going back to my old cable service and at that time want to cancel the Uverse services, internet, digital dvr and phone service. Any help is appreciated
I would wait for your cable service to start working, as you can cancel U-Verse at any time. U-Verse does not prorate, so at the worst you would get a pro-rated refund for any unused service.
Just call 800-ATT-2020 when your new service is up and running on cable.
The install of my Uverse last week was a nightmare and is still NOT resolved, another ATT Techie (the fourth) is due here Friday to “resolve” an in-line issue. The TV, Internet or phone or ALL three have all cut out several times each day. I’m NOT happy at all.
Anyone got questions reg. Uverse installations as far as voice services is concerned…shoot ur questions….
I was told by AT&T I can’t get DSL in my area. So if I get U-Verse, as a U400 bundle, TV cable, Phone & Internet, is there a cap? Can I get internet separately? (by cancelling or otherwise) I’m just not sure what to do. I am not happy with Comcast’s cap of 250 GB, but U-Verse might be even less. And actually, they are more expensive.
Hi carol. If DSL is not available in your area, then you can get Internet as Stand alone product with Pro or Elite Package. Though when u speak to Customer service rep’s some may still say that u cant, try speaking to a supervisor. I would suggest you to go with U-verse compared to Comcast ( something’s better than nothng)
Hi ppl lemme knw if anyone has a prblm with u verse install…
I’ve had U-verse TV and Internet since it became available in St. Louis in late 2007. With so much online content and a much better HD picture via antenna, I’m thinking of dropping the TV service.
Here’s my question: How much will stand alone Internet 18 Mb or 24 Mb cost without the bundle? I pay about $106/month including taxes, etc. for U-200 with receivers and Internet at 6 Mb. If 18 Mb comes out to be close to $100 alone then it’s not worth dropping TV.
Hi eric. Well If u wud opt for internet stand alone . The approx bill would not exceed $67 – $75. However, at ST.Louis i dont think internet can be provided as stand alone as its not so profit to the company.
Chris or anyone else know if I can cancel my U-Verse TV and keep my 18 mbps Internet in LaGrange, Georgia? My TV worked fine since getting it in December of 2009, until about 2 weeks ago. Now it freezes and “pixelates” constantly. I’ve had numerous tech calls and still no relief — it’s been out about 10 days in a row and most days we can’t even get service out. Yesterday we had an 8-12 appointment and they couldn’t make it until today — apparently they can’t get their act together in our area to have fewer problems and/or more technicians. The only reason I haven’t canceled service already is I like their Internet service, but if they won’t unbundle them like the first post suggests, I will have no choice but to cancel everything and go back to (ugh) satellite Internet. I’d also be curious how much the unbundled 18 mbps would cost (I would drop the phone as well — we never use it and accepted it only because the discount was worth more than the monthly service). Thanks in advance!
UPDATE: I called AT&T today and asked the question I asked above. This is regarding the St. Louis market. I was told yes, I could drop U-verse TV and just keep U-verse Internet. I asked about the speed requirements and there are none. You can do 3 Mb alone if you want. That is refreshing to hear. AT&T is being consumer friendly! I would take 18 Mb (24 Mb is available to my house, but overkill for my needs) and use OTA service with a good antenna. The 18 Mb Internet is $55/month and 24 Mb is $65. I have U-200 TV with DVR now with 6 Mb at $106/month with taxes. Although I have a Media Center (HP MediaSmart) extender and software called PlayOn from themediamall.com that let’s me stream Netflix, Hulu, YouTube and more, I am looking at the new TiVo Premiere since it helps aggregate online media content easier. For ESPN3.com (replaces ESPN360.com), I will run HDMI cable from my PC to my HDTV in the main TV room. If your a sports fan you need to check out the new ESPN3.com. It has live ESPN TV programming online. Now you can have a la carte programming on your own terms!
I have signed up for Uverse (not yet installed) but have decided I want ot keep what I have at present. Can I cancel and not have the Uverse installed.
Cheers,
Howard
Does anyone know if it is possible to have two uverse dvr’s in oune house? We actually record alot of programs and could really use an additionsl dvr. Also, I would like to ask what everyone else thinks of the equipment. My opinion, it’s horrible. I miss my Directv.
Dave,
It’s possible to have 2 dvrs but there is an extra charge for the second. I think $10/mo…
Great comments, guys! I have a question: is it possible to have Time Warner cable *TV* alongside U-verse internet? Thanks, Dan.
I have the U verse bundle……we have had over 50 calls to uverse for either no internet connections or bad TV pictures.
We even had them fry a computer….I want to cancel the whole thing go back to dsl or just keep the inernet and use comcast cable again…this whole U verse thing was the worse thing I could have done…any ideas as to how I should go about this?? They say if they disconnet internet I will be without it for 10 days until they can get back my DSL with ATT?
Their techs are horrible as well
8/6/2010 – Just got off the phone with an AT&T rep. In fact talked to a different one 2 months ago, and received the same information.
I can get just U verse internet without TV or Phone. The top end was $65/month + tax, the Elite $40/month + tax and the Pro $35/month + tax. If self instalation is available, then there is no install fee and a one time activation fee of $29. If self-install is not available, there is a $149 instalation charge plus the $29 activation fee. It includes a wireless modem and gateway with adds a $3/month reantal fee to your bill.